Frequently Ask Questions

The checkout process on our website features built-in shipping options that are real-time and true to cost. The shipping costs depend on the weight of your package, the destination and the shipping method you choose. Once you add the products to your cart and enter your state and zip code, you will be able to see the shipping quote. We ship with a variety of providers in order to ensure the best value to our customers. 

Once your order has been placed, you will receive an email confirming the order was received. An additional email with tracking information will be sent out separately (normally within 2-3 business days but can vary) as soon as the product has left the warehouse. Once processed at the warehouse, orders typically ship within 2-3 business days. Exceptions include: after holiday weekends, peak/busy influx of orders, stock outs, or delivery address issues.

While we make the best effort to ship your orders as soon as we get them, please keep in mind we are a global business occasionally affected by local and cross-border circumstances beyond our control. Whenever possible, we will pre-alert you to circumstances that may cause delays. 

Email us at support@releafcbd.com with any shipping inquiries!

If your tracking information states “Not Found,” please allow until 7:00 pm PST for it to update on the tracking website (USPS, FedEx, or UPS). Tracking information will update on the website once the package is picked up by the courier.

*Please note: UPS, FedEx, or any provider that requires a signature upon receipt cannot ship to a PO box. All orders require a signature on delivery.

To be eligible for a return or exchange, your item must be unused, unopened and in the original packaging that you received it in 10 days from when the original order was placed. It must also be in the original packaging. Only qualified, unopened, unused items that are in the original packaging may be returned. A Refund is only for the original purchase price and doesn’t include discounts or price changes that occurred before or after your purchase date.

Email us at support@releafcbd.com to let us know about your return inquiries.

Non-returnable items:

* Gift cards

* Any Consumable or Ingestible products 

*Any personal care items

Non-Refundable Items:

*Vaporizers or Vape Pens

In order to return a product, you must contact us via email at support@releafcbd.com. If the item is damaged or defective, we may request for you to email us pictures of damaged or defective merchandise prior to issuing a return. For returns on promotional items, all items included in the promotion (any free items, etc.) need to be returned. When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount. You will be responsible for shipping charges to us for non-defective returns. Shipping charges are non-refundable and we recommend that you get insurance on items worth $75 or more. We do not guarantee we will receive your return.