Product Return or Exchange & Refund Policy
Our policy lasts 30 days. If 30 days have gone by since your purchase unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused, unopened and in the original packaging that you received it from 30 days which the original order was placed. It must also be in the original packaging. Only qualified, unopened, unused items that are in the original packaging may be returned for a refund. The Refund is only for the original purchase price and doesn’t include discounts or price changes that occurred before or after your purchase date.
* Gift cards
* Some health and personal care items
Return Processing: In order to return a product, you must contact us via email email@example.com. If the item is damaged or defective, we may request for you to email us pictures of damaged or defective merchandise prior to issuing a return. For returns on promotional items, all items included in the promotion (any free items, etc.) need to be returned. When a promotional item included in the original transaction is not returned, the value of the promotional item will be deducted from the refund amount. You will be responsible for shipping charges to us for non-defective returns. Shipping charges are non-refundable and we recommend that you get insurance on items worth $75 or more. We do not guarantee we will receive your return.
Damaged Items: If you receive a damaged item, the issue must be reported to customer service within 48 hours of delivery to receive a replacement item. We only replace items if they are defective or damaged and exchanges are only for exact item purchased unless the item is no longer available. If a defective item is returned and shows signs of being dropped or physically damaged which is determined to be the cause of the defect, there will be a 25% restocking fee applied.
Exchange Policy: You may be able to expedite an exchange by placing a new order and returning the unwanted merchandise. In order to expedite the exchange, please place the new order, and send us the new invoice number to be assigned to your original claim. The new order will be at your cost and once the unwanted item(s) return to us, we will refund you for the item(s). Please contact us first before placing your new order.
How to request a Return/Exchange/Refund:
Contact us via the Contact Us page or by emailing firstname.lastname@example.org to verify that your item is available for return before taking any other steps. We will get back to you with details on how to take the next step.
Repackage the item including all original parts, packing materials, instructions, etc. Within reason, this means that everything must be returned exactly as it was sent to you. Poor repackaging or the return of merchandise damaged after receipt could result in refusal of your return and loss of any refund or replacement item. Items for return must be unused and undamaged to qualify for the refund. Do not send items back in a regular envelope, this is not sufficient packaging and can cause items to be lost in the mail or damaged in transit. Padded envelopes or boxes are required and are provided free of charge by USPS if sending Flat Rate Priority Mail.
Include a copy of the original Packing List in the package, and indicate whether you would like to be refunded for the item or if you prefer to have a replacement sent out.
For defective returns, you will be issued a pre-paid return label. For non-defective returns, you will need to send the package back to the address which we will email to you.
If you are to receive a refund, it will be issued when the returned item has been received in satisfactory condition. We will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed.
Refunds are processed within 3 to 10 business days of receiving the items and will be applied directly to the payment method that was used to make the purchase.
Please be advised that usually, refunds can take up to 5 business days to completely process after the refund has been initiated. Refunds can only be issued to the original form of payment for the corresponding order.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.